Last updated: February 27, 2026
1. Information We Collect
When you purchase tickets or create an account, we collect information you provide directly, including:
- Name and email address
- Phone number (optional)
- Billing ZIP/postal code
- Date of birth and gender (optional, for personalization)
- Mailing address (optional, for account profiles)
We also automatically collect certain information when you visit our site, including your IP address, browser type, referring URL, pages visited, and approximate geographic location (derived from IP address for showing nearby events).
2. How We Use Your Information
- Process ticket purchases and send confirmation emails
- Send order-related communications (e.g., show reminders, rating requests)
- Personalize your experience by showing events near your location
- Improve our website and marketing efforts through analytics
- Send promotional emails and newsletters (with your consent)
- Prevent fraud and ensure security of transactions
3. SMS/Text Messaging
When you provide your phone number and opt in to text messages, you consent to receive recurring automated promotional and informational text messages from Drop In Comedy, including show announcements, presale access, and exclusive offers. Message frequency varies but will not exceed 10 messages per month.
- Opt-out: Reply STOP to any message to unsubscribe. You will receive a one-time confirmation message.
- Help: Reply HELP to any message for assistance, or contact us at info@dropincomedy.com.
- Message and data rates may apply. Check with your carrier for details.
- Consent is not a condition of purchase. You can buy tickets without subscribing to text messages.
- Your phone number is shared with our messaging provider (Klaviyo) solely for the purpose of delivering text messages and is not sold to third parties.
Supported carriers include AT&T, T-Mobile, Verizon, and most major US carriers. Service may not be available on all carriers.
4. Third-Party Services
We use trusted third-party services to operate our platform:
- Stripe: payment processing. Your payment information is sent directly to Stripe and never touches our servers. See Stripe’s Privacy Policy.
- Klaviyo: email marketing and newsletters. Your email, name, and consent preferences are shared with Klaviyo when you subscribe.
- Google Analytics: website analytics (loaded only with your consent).
- Meta (Facebook) Pixel: advertising measurement (loaded only with your consent).
- Resend: transactional email delivery (ticket confirmations, order updates).
- Vercel: website hosting and edge computing.
5. Cookies & Tracking
We use cookies for essential site functionality (authentication, session management). Analytics and marketing cookies (Google Analytics, Meta Pixel) are only activated with your explicit consent via our cookie consent banner. You can manage your cookie preferences at any time by clicking “Cookie Settings” in the footer.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Order and transaction records are retained for accounting and legal compliance purposes. You can request deletion of your account and associated data by contacting us.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Opt out of the sale or sharing of personal information (California residents)
To exercise any of these rights, contact us at info@dropincomedy.com.
8. Security
We implement industry-standard security measures to protect your personal information, including encrypted connections (HTTPS), secure payment processing through Stripe, and access controls on our systems. However, no method of transmission over the Internet is 100% secure.
9. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, contact us at info@dropincomedy.com.